Making a Complaint About Disrepair in a Property

Make sure you have followed these steps before you report the problem to us.

Contact your landlord

You must speak to your landlord first:

• write to your landlord explaining the problem. We’ve produced a sample letter that you can adapt to suit your needs
• wait two weeks or longer after you first report the problem. If nothing is done, then contact your landlord again
• wait another two weeks, if you haven't heard back from your landlord
• send a final letter or email to your landlord giving them 48 hours to respond, and
• keep copies of all correspondence.

Collect evidence

Collect evidence about the problem, such as:

• photographs
• copies of any letters sent to or received from the landlord
• receipts, reports or bills from professionals who have looked at the problem, or
• a note from a doctor if the problem is affecting someone’s health.

If you don't receive a response after 48 hours then report the repair problem to us and we will investigate.

You can make a complaint regarding disrepair issues by phone on 0161 342 8355 or alternatively you can email us at publicprotection-es@tameside.gov.uk

In urgent cases

If the problem is causing an immediate danger, or serious threat to health or security, phone us for advice.

We will check that you have reported the problem to your landlord, and that it is genuinely urgent.