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Complaints & compliments


Who can make a complaint, suggestion or compliment?

If you receive a service from Specialist Services and Safeguarding (Children’s Social Work), you can make a complaint, suggestion or compliment about that service.

What might you make a complaint, suggestion or compliment about?

You can make a complaint if you are unhappy with the way you are being treated and the services you are receiving. For example:

• if something has happened at your foster placement, or
• if you feel you do not get enough support from your Social Worker or Personal Advisor

If you think that something about the service you receive could be improved, you may want to make a suggestion. For example:

• you may want more information about your rights in care, or
• you may want to be more involved in the planning of your care.

Alternatively, you may want to make a compliment about a service you have received. For example, if you are happy about something your Social Worker or Personal Advisor has done for you, or if you feel happy with your foster care placement.

Who do you tell if you have a complaint, suggestion or compliment?

The Team Manager and Practice Manager are happy to meet with you and listen to any complaints, suggestions or compliments.

The contact details for the team manager and practice manager are advertised in the Leaving Care Service office notice board in the reception area. You should contact your Social Worker or Personal Advisor; however, if for any reason you are not able to tell your Social Worker, then you can contact the Complaints Manager.

Complaints Manager
Dukinfield Town Hall
King Street
Dukinfield
SK16 4LA
Tel: 0161 342 5233

and

Leaving Care Service
Clarence Arcade
Stamford Street
Ashton-under-Lyne
Tameside
OL6 7PT
Tel: 0161 342 3168

Contact Information
Contact by Post

The Leaving Care Service
Clarence Arcade
Stamford Street
Ashton-under-Lyne
Contact by Telephone
0161 342 3168

 
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