We would advise that customers needing to make a payment to the council use the telephone payment line for:

The telephone number is 0330 008 1605 .

Performance data for Freedom of Information (FOI) and Environmental Information Regulation (EIR) req

QUARTER 1 - April 2024 to June 2024 Performance Data
Description	Total
The number of requests received during the period;	334
The number of the received requests that have not yet been processed;	0
Number of the received requests that were processed in full that met the statutory deadline;	266
Number of the received requests that were processed after the statutory deadline;	68
Percentage answered on time;	79.64%
Clarification not returned via requester/Withdrawn;	11
The number of requests where the information was granted in full;	176
The number of requests where the information exceed cost limit full or part request;	17
Some information sent but not all held;	14
The number of requests where information not held;	26
The number of requests where the information was granted and part exempt; *	60
No information sent - all held but exempt *	30
*Number of the above requests where the information was exempt as it was publicly available	83
Number of requests completed 0 to 4 days.	67
Number of requests completed 5 to 8 days.	45
Number of requests completed 9 to 12 days.	25
Number of requests completed 13 to 16 days.	73
Number of requests completed 17 to 20 days.	56
The number of requests received that have been referred for internal review.	2
Number of complaints upheld (fully or partly)	0

QUARTER 2 - July 2024 to September 2024 Performance Data
Description	Total
The number of requests received during the period;	304
The number of the received requests that have not yet been processed;	0
Number of the received requests that were processed in full that met the statutory deadline;	260
Number of the received requests that were processed after the statutory deadline;	44
Percentage answered on time;	85.53%
Clarification not returned via requester/Withdrawn;	9
The number of requests where the information was granted in full;	186
The number of requests where the information exceed cost limit full or part request;	12
Some information sent but not all held;	7
The number of requests where information not held;	18
The number of requests where the information was granted and part exempt; *	42
No information sent - all held but exempt *	30
*Number of the above requests where the information was exempt as it was publicly available	56
Number of requests completed 0 to 4 days.	52
Number of requests completed 5 to 8 days.	37
Number of requests completed 9 to 12 days.	36
Number of requests completed 13 to 16 days.	83
Number of requests completed 17 to 20 days.	52
The number of requests received that have been referred for internal review.	1
Number of complaints upheld (fully or partly)	0

QTR 3 - October 2024 to December 2024 Performance Data
The number of requests received during the period;	302
The number of the received requests that have not yet been processed;	0
Number of the received requests that were processed in full that met the statutory deadline;	297
Number of the received requests that were processed after the statutory deadline;	5
Percentage answered on time;	98.34%
Clarification not returned via requester/Withdrawn;	8
The number of requests where the information was granted in full;	154
The number of requests where the information exceed cost limit full or part request;	26
Some information sent but not all held;	33
The number of requests where information not held;	21
The number of requests where the information was granted and part exempt; *	38
No information sent - all held but exempt *	22
*Number of the above requests where the information was exempt as it was publicly available	55
Number of requests completed 0 to 4 days.	67
Number of requests completed 5 to 8 days.	42
Number of requests completed 9 to 12 days.	52
Number of requests completed 13 to 16 days.	81
Number of requests completed 17 to 20 days.	55
The number of requests received that have been referred for internal review.	1
Number of complaints upheld (fully or partly)	0

QTR 4 - January 2025 to March 2025 Performance Data
The number of requests received during the period;	398
The number of the received requests that have not yet been processed;	0
Number of the received requests that were processed in full that met the statutory deadline;	342
Number of the received requests that were processed after the statutory deadline;	56
Percentage answered on time;	85.93%
Clarification not returned via requester/Withdrawn;	6
The number of requests where the information was granted in full;	209
The number of requests where the information exceed cost limit full or part request;	19
Some information sent but not all held;	40
The number of requests where information not held;	34
The number of requests where the information was granted and part exempt; *	57
No information sent - all held but exempt *	33
*Number of the above requests where the information was exempt as it was publicly available	79
Number of requests completed 0 to 4 days.	30
Number of requests completed 5 to 8 days.	47
Number of requests completed 9 to 12 days.	46
Number of requests completed 13 to 16 days.	103
Number of requests completed 17 to 20 days.	116
The number of requests received that have been referred for internal review.	2
Number of complaints upheld (fully or partly)	0