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Covid-19 Order and Collect

  

Order and Collect is a service for those who are currently not able to get to the library. It offers customers the opportunity to contact us with an idea of what they like to read and arrange for collection of a selection for loans from a library of their choice.
 

How it works - placing your order

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Specific titles

If you have specific titles you would like to read, you can place a reservation. We accept reservations for titles in stock at any of our libraries, or for titles not in stock. Make your request via our online library catalogue, or by phoning any Tameside Library during advertised opening hours.

 

Staff selection

Let us know what you like to read and we will put together a selection of up to six books for you to collect from whichever of our libraries you prefer. You can request a staff selection by:

  • Completing the Order and Collect form via the Online Catalogue. Log in with your Library Card number and PIN. Your PIN is usually the DDYY of your date of birth so someone born on 7 January 1990 would have the PIN 0790.

  • Contact us via web chat.

  • Give us a call on 0161 342 2043, or phone your local library during their staffed hours.

  • Email information.direct@tameside.gov.uk 



How it works - collecting your order

  • When your books are ready for collection a member of staff will contact you to arrange for you to pick up your books.

  • Books are issued to your account by staff before you collect them and will be stored in a paper bag with your name in the reservation area.

  • Please observe measures including social distancing when collecting your books, if someone else collects them on your behalf they may need to show your library card.

 

Returns of Existing Loans

Books can be returned to any branch during its current opening hours. There will a place to drop off returns.

If you think that your items were overdue before the libraries were closed, there will still be an overdue charge. Please contact us on 0161 342 2031 or email information.direct@tameside.gov.uk so that we can help.

 

Click and Collect FAQs

How long can I have books for?

Books will be issued for three weeks and you will be able to renew as normal as long as the items are not requested by someone else. However, books are issued when your selection is put together, which may not be the day of collection

Can I ask for specific titles?

Yes you can. Please use the reservation system described above.

What can I get via Order and Collect staff selection?

You can request any of the following library items:- Fiction, Non-fiction, junior books, talking books. You can have up to 6 items per order.

How will I know I’ll get anything I’ll like if staff select for me?

When you get in touch to place your order library staff will note your likes, dislikes, author preference and any other relevant information and use this as a means of choosing books for you. Our teams are expert at choosing good books and they are looking forward to using their experience and knowledge to help our customers find some new reading. You will also be told which books have been chosen prior to collection so you can have the final say.

Where can I collect my books from?

All our libraries are now offering the Order and Collect service, you just let us know which library you would like to collect them from.


Download Click and Collect Terms and Conditions - pdf

 

Other Options

Home Library Service - If you are physically unable to get to one of these libraries but would like some books, please take a look at our Home Library Service page.

eReading - If you have a smartphone, tablet, laptop or PC you could be downloading books, talking books, magazines and newspapers within five minutes. Find out about 
eReading.


For further information contact:

Contact Information
Contact by Post

Tameside Libraries Information Service
Ashton Library
Marketplace
Ashton-under-Lyne
OL6 6BH
Contact by Telephone
0161 342 2031

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Customer Services Live Web Chat
Customer Services Live Web Chat