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Covid-19 Click and Collect

  

As part of our limited reopening, from 6th July 2020 we now operate a Click and Collect system. Ashton, Droylsden, Dukinfield and Stalybridge Libraries are offering to put together a collection of up to 6 books based on your preferences for you to collect.

Image, order and collect


 

How it works

Give us a call on 0161 342 2043 or web chat us, or email information.direct@tameside.gov.uk to let us know what you like to read and we’ll put together the selection for you to collect from whichever of the four reopening libraries you prefer. Alternatively, you can complete the Click and Collect form via the Online Catalogue by logging in with your Library Card number and PIN. Your PIN is usually the DDYY of your date of birth so someone born on 7 January 1990 would have the PIN 0790.

A member of staff will be in contact to tell you when you can collect your books. Please bring your library card with you when you come to collect them. If someone else will be collecting the books on your behalf please let us know when you submit your order.


 

Social Distancing

In order to maintain social distancing and Health and Safety procedures you may be required to queue to collect your books, but if you are just coming in for Click and Collect then you won't need to wait long.

It may sometimes be possible to collect books outside the library building, speak to the member of staff on duty.
Books will appear on your account a few days prior to collection in order for them to be quarantined for the required length of time (this extra time will not count towards your loan period).
 

Fines

Until libraries are able to open fully fines have been suspended. When this changes you will be given notice to allow you time to return your books.

 

Returns of Existing Loans

Books can be returned to any branch operating the Click and Collect service during its opening hours. You may be required to queue although some libraries may have a place to drop off returns. Speak to the member of staff on duty.

All items that were due back during the lockdown period had been renewed until the end of June to ensure that no fines are attracted when people are unable to return them. All such items have now beeen extended to the first date a branch is open after 31 August 2020 to allow sufficient time for people to return their items following the re-opening of libraries.

If you think that your items were overdue before the libraries were closed, there will still be an overdue charge. Please contact us on 0161 342 2031 or email information.direct@tameside.gov.uk so that we can help.
 

Click and Collect FAQs

How is this different to reservations? Requesting specific books via Click and Collect will be limited to those available at your pick up location. We have temporarily suspended reservations.
How long can I have books I get via Click and Collect for? Books will be issued until the first day your branch is open after 31 August 2020.
What can I get via Click and Collect? You can request any of the following library items:- Fiction, Non-fiction, junior books, talking books. You can have up to 6 items per order.
How will I know I’ll get anything I’ll like? When you get in touch to place your order library staff will take down your likes, dislikes, author preference and any other relevant information and use this as a means of choosing books for you. If there is a particular title you want to read, we will try to include this where possible.
Our teams are experts at choosing good books and they are looking forward to using their experience and knowledge to help our customers find some new reading. You will also be told which books have been chosen prior to collection so you can have the final say.
Where can I collect my books from? The following libraries will be offering the Click and Collect service: Ashton, Droylsden, Dukinfield and Stalybridge.

Download Click and Collect Terms and Conditions - pdf

 

Other Options

Home Library Service - If you are physically unable to get to one of these libraries but would like some books, please take a look at our Home Library Service page.

eReading - If you have a smartphone, tablet, laptop or PC you could be downloading books, talking books, magazines and newspapers within five minutes. Find out about eReading.


For further information contact:

 

Contact Information
Contact by Post

Tameside Libraries Information Service
Ashton Library
Markeplace
Ashton-under-Lyne
OL6 6BH
Contact by Telephone
0161 342 2031

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