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Tameside Library Service

 

Customer Charter

 

What we do

Tameside Libraries provide the following services for the people of Tameside:

  • Books, CDs, DVDs and talking books for loan
  • Information Services for individuals, groups and businesses
  • Services for children, people with disabilities and minority ethnic communities
  • A Home Library Service
  • Computers with free internet access, email and MS Office suite
  • Basic computer courses and a 1-2-1 computer mentoring scheme
  • Council payments by cheque, debit or credit cards
  • Request, pay for and book all council services
  • Over 60s Clubs and Readers Groups
  • Photocopying and fax facilities at all main libraries
  • A Health Information Service at Tameside Hospital

Standards

Staff:

  • We will be polite and helpful at all times
  • We will wear identity badges
  • We will use plain language
  • We will present a friendly and welcoming atmosphere in which you can browse or study

Stock:

  • We will provide a range of books and other materials to reflect the needs of the local community
  • We will provide at least one copy of all books shortlisted for major awards
  • We will provide access through the library interlending scheme to non-fiction books, music scores and periodical articles you request which are not in our stock

Access to our services

  • We will provide a network of community libraries and a home library service that guarantees all Tameside residents are within two miles of a library service point.
  • We will provide electronic access to our services wherever possible
  • We will continue to make access easier for wheelchair users and parents and carers with prams
  • We are committed to making our services accessible to everyone who wishes to use them and we are constantly working to improve the library service

Communicating with our customers

  • We will respond to your complaints within five working days
  • We will provide Customer Suggestion cards at all service points
  • We will have a "You and Your Library" board at each site keeping customers informed of improvements and how we are performing
  • Our website will be up to date and keep you informed of our performance against our aims
  • We will make information available in large print, in Braille, electronically or on tape on request

You can help us by

  • Letting us know how we can improve the service
  • Letting us know if you have any special needs
  • Asking us to explain anything you are not sure about
  • Tell us when your personal details change so we can stay in touch with you
Contact Information
Contact by Post

Service Delivery 
Manager
Tameside Libraries
Bibliographic Services
Heginbottom Mill
Old Street
Ashton-under-Lyne
Tameside
OL6 7SF
Contact by Telephone
0161 342 2032
Contact by Fax
0161 342 2003
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