Accessibility Statement
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Getting in Touch

You can get in touch with us in numerous ways - all designed to make your dealings with the council as easy and efficient as possible:

Tameside Information Centres

Our Tameside Information Centres are in all of the borough's libraries. Using award-winning computer technology, library staff can answer thousands of questions about council services. They can help you find out about refuse collections or book school meals. You can pay council bills by cheque and cash.

Library Locations and Opening Times.

General Call Centre

The General Call Centre aims to provide a positive image of the Council to all customers both internal and external who contact us by means of telephone, fax or e-mail. They will ensure a quick and responsive reply in a polite and courteous manner. To get in touch you can call telephone 0161 342 8355. For more information view the General Call Centre Service Charter.

Customer Services

Customer Services provides in depth specialist advice on Housing Benefit and Council Tax issues including help to make a claim. To access the service an appointment is required and these will take place either by telephone or face to face. You can book an appointment in a number of ways:

Face to face appointments will take place at our Customer Service Centre within the Tameside One building which is located at Market Place, Ashton under Lyne, OL6 6BH.

Alternative Communications and Access to Information

For those people with a disability or who have communication difficulties, Tameside Council information can be accessed in a number of ways, via a range of support services, and all our information centres and In Touch Tameside centres have suitable access points for wheelchair users.

Tameside Interpreting and Communication Service (TICS) provides communication support for Deaf and Hard of Hearing people, by way of Sign Language Interpreters, Lip speakers, Deaf blind hands on or manual interpreters, speech to text and palantypists.

For those who do not have English as a first language, the council has access to interpreters who provide face-to-face and telephone interpretation in up to 40 languages. At Customer Service Centres we have officers with a range of Asian language skills.