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Getting in Touch

You can get in touch with us in numerous ways - all designed to make your dealings with the council as easy and efficient as possible:

In Touch Tameside

Our In Touch Tameside Information Centres are in all of the borough's libraries. Using award-winning computer technology, library staff can answer thousands of questions about council services. They can help you find out about refuse collections or book school meals. You can pay council bills by cheque and cash.

Library Locations and Opening Times.

Customer Service Centre

The Customer Service Centre is now located in Tameside MBC, Tameside One, Market Place, Ashton under Lyne, OL6 6BH. Here people can get in depth specialist advice on Housing Benefit and Council Tax issues plus help with Disability Living Allowance and Personal Independence Payment application forms. An appointment will be required for any Disability Living Allowance or Personal Independence Payment application but there is no need to make an appointment for any other enquiry. To make an appointment you can call into Tameside One or telephone 0161 342 8355.

General Call Centre

The General Call Centre aims to provide a positive image of the Council to all customers both internal and external who contact us by means of telephone, fax or e-mail. They will ensure a quick and responsive reply in a polite and courteous manner. View the General Call Centre Service Charter.

Alternative Communications and Access to Information

For those people with a disability or who have communication difficulties, Tameside Council information can be accessed in a number of ways, via a range of support services, and all our information centres and In Touch Tameside centres have suitable access points for wheelchair users.

Tameside Interpreting and Communication Service (TICS) provides communication support for Deaf and Hard of Hearing people, by way of Sign Language Interpreters, Lip speakers, Deaf blind hands on or manual interpreters, speech to text and palantypists.

For those who do not have English as a first language, the council has access to interpreters who provide face-to-face and telephone interpretation in up to 40 languages. At Customer Service Centres we have officers with a range of Asian language skills.

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Customer Services Live Web Chat
Customer Services Live Web Chat