You asked us to
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We did
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What we will do next
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When will we do it?
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- Promote a culture of listening to and collaborating with families
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We developed our Co-production framework LISTENing. This says how we will communicate with our SEND community in relation to working with our families. We will continue to roll out and embed this
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We will continue with our annual parents and carers surveys and listen to feedback via our Local Offer.
We will develop a multi-agency Quality Assurance Process that ensures that our Education Health Care Plans are shaped by the views, wishes and feelings of children, young people, their families and carers.
We will check to see if we do this as well as we could have and use this information to help us improve.
We will ensure our audit processes help us understand where we have listened and collaborated with families well and where we could have done better. This will include how we are listening to the views of children and young people throughout the EHCP process. From this we will develop a Local Action Learning log on the back of our audit findings. Our SEND Improvement Group will monitor progress of this.
We will offer staff more training about LISTENing and opportunities to learn, with parents, to support their confidence in personalised working
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Annually – October/December 2021
By September 2021
Ongoing – Year 1 programme 2021/22
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- Improve the available communication methods for promoting and signposting families to SEND support and services
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We have co-produced our Local Offer website . This has been re-branded to be more user friendly and is more accessible. We have added videos explaining things and it can be accessed in audio. Our Local Offer is also available in different languages. We have produced information leaflets to help raise awareness and make more people aware of our Local Offer. We continue to promote and look at ways to review our Local Offer more often.
The way parent carers work with professionals is by forming groups called parent carer forums. Their aim is to make sure the services in their area meet the needs of disabled children and their families. Our SEND Information and Advice Service and Parent carer forums will continue to work with us on our Local Offer.
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We need to develop a Communication Strategy with help from parents – we will put that in place.
We will continue to develop our network of Local Offer Champions to help us continue to improve information contained within the Local Offer.
We are working with our Parent Carer Forum and Contact who are the delivery partner of the Department for Education, to help them to develop and grow to meet the needs of our SEND community.
We are working with Derbyshire Parent Carer Forum and Derbyshire County Council on developing a bespoke Local Offer for our Glossop community.
We will work through the school SENDCO cluster groups to improve quality and consistency of offer for all SEND children.
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March – September 2020
December 2020 – March 2022
Ongoing
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- Maintain regular and routine communication with parents about
- child’s
- progress;
- family wellbeing;
- waiting times;
- available post-diagnostic
- support;
- involvement in meetings;
- plans
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Despite best efforts of teams we are not doing this as good as we should be.
Improvements continue to be made both within our teams and boroughwide.
We have started to look at standards across our teams.
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We will continue to develop standards across Education, Social Care and Health services and are writing clear information for families on what they can expect from the services and to share information about waiting times. The teams are also establishing team email addresses so parents can easily contact services.
We will develop a comprehensive communication plan with parents and look at how we continue to promote the Local Offer.
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Ongoing
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- Facilitating a range of respite support for families
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We have started a review of our Short Breaks provision across Tameside.
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We will work with children, young people and parents to develop a clear programme of short breaks for our SEND community and will communicate what that looks like.
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March2021 –March 2022
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- Extend the availability of social activities across the borough for children and young people with a range of different disabilities.
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We have improved the local offer to better describe the services available in the region.
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The Short Breaks review will include work with children, young people and parents to develop a clear programme of social activities for our SEND community and will communicate what that looks like.
Further work to refine and better articulate the social activities information on the local offer.
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March2021 –March 2022
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- Improve waiting times for ISCAN therapy provision and/or review how they are delivered to families and
Improve waiting times for neuro – developmental assessment and post diagnostic support
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A business case is being developed to increase capacity and reduce waiting lists for ISCAN therapies
We funded additional posts to reduce the waiting times for Autism assessments
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We are reviewing the needs in Tameside and Glossop and making the case for additional investment to help reduce waiting times and are also looking at how we can make best use of staff time to better meet needs.
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January- June 2021
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- Preparation and planning for greater involvement of families in person centred planning
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We have developed an action plan to look at how we ensure and prepare for greater involvement of families in person centred planning.
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Our SEND Improvement Group will monitor progress of this over the next year. If things aren’t on track or are not achieving what we hoped they would, we will put actions in place to address this.
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March 2021 –March 2022
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- Early transition planning including parents and young people in meetings; key worker/peer support; introductory conversations between
child and adult settings.
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We have developed a Preparation for Adulthood Improvement & Development Action Plan that outlines a full programme of activity to improve this work.
We have developed an Improvement & Development Action plan to look at accuracy and timeliness of our processes and how we can improve our planning for this.
We are doing more robust transition planning to include parents and young people at meetings with key worker parent support
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Our SEND Improvement Group will monitor progress of this over the next year. If tings aren’t on track or are not achieving what we hoped they would, we will put actions in place to address this.
We are developing a Quality Framework and Case file audit programme to help us understand and improve where we could do this better.
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March 2021 – March 2022
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COVID MESSAGES
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- The availability of a crisis helpline for parents.
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We have put in place a COVID telephone helpline for our SEND community. This information is on the Front page of the Local Offer
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Continue to monitor the use and effectiveness of this.
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Ongoing
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- Regular communication to take place between professionals and families
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Partners across SEND have pulled together a SEND services COVID recovery slide pack and put this on the Local Offer.
In Tameside, we developed a school-led process to determine what provision could reasonably be delivered for each child with an EHC Plan.
The Council quickly implemented daily phone calls to all schools and early years providers through Link Officers drawn from a range of teams including Education Welfare. This has allowed invaluable, fast two-way communication between schools/settings and the LA.
For children with an EHCP, the school or setting liaison officer:
Established whether the child is known to social care or Early Help and provided the Local Authority SEND Team with the information so that they can follow up with the family and the school or setting.
There has been continued multi-agency working since March 2020 to ensure that all vulnerable pupils have laptops, lunches, are attending if they are best placed to attend school and that all agencies are communicating well together.
Data has been collected and cross referenced to ensure that all children are safeguarded.
Conversations took place with partners to ensure appropriate agencies have a clear picture if it was safe and appropriate for a child to stay at home
For children who are not in school and are Clinically Extremely Vulnerable regular contact was made by one health professional on behalf of the ISCAN service. Any concerns were relayed to the appropriate professionals as necessary.
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For as long as is required during COVID we will continue to work in this way.
When we are able to access children virtually or in schools we will continue to maintain contact.
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Ongoing
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