We would advise that customers needing to make a payment to the council use the telephone payment line for:

The telephone number is 0330 008 1605 .

Energy supplier hardship funds

If you are in debt to your energy supplier, they may be able help you by paying off the debt through their hardship funds. Some energy providers can also help to provide replacement appliances where needed.

The following suppliers offer grants to their customers:

British Gas Energy Trust

Scottish Power Hardship Fund

Ovo Energy Fund

E.ON Energy Fund

E.ON Next Energy Fund

EDF Energy Customer Support Fund

Octopus ‘Octo Assist Fund’

If you can’t get a grant from your supplier, check if you can get a grant from the British Gas Energy Trust. These grants are available to anyone - you don’t have to be a British Gas customer.