Service Charter

Land Charges

We will:

• Provide a comprehensive quality local land charges service to our customers courteously and cost effectively
• Aim to respond to all requests for local land charges information within 5 working days of receiving any request and in any event on all occasions within 10 working days
• Continually measure and improve our performance in conjunction with our customers and those involved in the process to achieve a best value service

You can help us by:

• Completing the application form quickly and accurately
• Enclosing a plan with your application
• Telling us clearly and concisely what your requirements are

If you are unhappy

If you have had recent dealings with us and did not receive this level of service or are unhappy with the content of the above statement please let us know by making a complaint online

You can get in touch with us: