Our Standards of Customer Service 2008-2009
Food Hygiene
View Environmental Services' Service Standards
| Service Standard | Target
2008/09 | Success
Rate | Target
2009/10 |
| Inspections We inspect all food premises based on their risk ratings (the most high risk premises are inspected at least twice a year) | 762 | 723 done 95% | 713 |
| Request For Service We deal with all types of request for service including, food complaints, premises hygiene complaints and advice re food premises. | 276 | 98.9% | 100% |
| Food Hygiene Training We provide food hygiene training courses to businesses at regular intervals | 16 | 100% | 12 |
| Food Safety Sampling We sample in accordance with the Greater Manchester Authorities Co-ordinated sampling programme and local initiatives for food sampling | 275 | 100% | 100% |
Other Key Achievements
The Department organised the Curry Chef Competition again linked with the Food and Drinks Festival. The competition promoted Healthy eating and Lifestyles by inviting competitors to produce meals that were free from any artificial colour and flavours, be low in salt, sugar and fat content. Out of the 20 entries 12 finalists were selected representing 6 restaurants and 6 takeaways.
Also linked with the Food and Drinks Festival we presented Food Safety Awards to three businesses. 93 businesses took part who had to demonstrate how their business ensures that their staff receive adequate training in food Safety and how their management system ensures the Health and Well-being of their customers.
The Service also provided 12 Safer Food Better Business (SFBB) workshops to businesses in the catering industry. Recent changes in legislation has meant that food businesses must produce documented evidence of Food Safety & Hygiene for their premises and SFBB workshops have helped businesses to comply with legal requirements.
Performance against Business Plan Objectives.
The Better Regulation Executive has made funds available to the AGMA partnership including the Fire & Rescue Service to research and pilot new ways of working to reduce the burden of unnecessary inspections on broadly compliant businesses. A model to assess a business at a particular premises has been designed – the Business Compliance Model. Live testing of the model was completed in November. As part of the AGMA Partnership we contacted approx 150 premises in Tameside trialling the new approach that was developed jointly by regulators across Greater Manchester. The Business Compliance Model covers service areas including Environmental Health, Fire Safety, Health and Safety, Licensing and Trading Standards. The project involves businesses receiving a visit from one officer and trialling a new approach that could cut down the number of inspection visits to the majority of businesses who are broadly complying with the law. Alongside the trial of this new approach, we are developing better ways to support businesses through, for example, information, advice and training.
We participated in the Greater Manchester Food Safety and Health & Safety Technical Groups. This involved us contributing towards the groups business plans.
We have continued to work with the Primary Care Trust to work with businesses to promote local health improvement initiatives to employees with the aim of reducing health inequalities and to improve the health of the local population.
| Contact Information |
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Engineering and Environmental Health
Tame Street Depot
Tame Street
Stalybridge
Tameside
SK151ST
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