Accessibility Toolbar Accessibility Statement




Alzheimer's Society

At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
  • Address: Alzheimers Society
  • 43-44 Crutched Friars, 
  • London
  • EC3N 2AE
  • National Dementia Helpline: 0300 222 11 22 
  • Or call us on 0330 333 0804
  • Visit:

Stroke Association

We are the UK’s leading charity dedicated to conquering stroke. We rely on your support to provide vital services, campaign for better stroke care and to find better treatments. There are over 1.2 million stroke survivors in the UK with 100,000 strokes happening in the UK each year. That’s one stroke every five minutes. Even though you are now twice as likely to survive a stroke compared to 20 years ago, stroke is still the fourth single largest cause of death in the UK. We know we need to change how people think about stroke and challenge the myths surrounding it. We push for greater awareness of stroke and its warning signs and campaign for better stroke care.

Diabetes UK

We are Diabetes UK. Our vision is a world where diabetes can do no harm. Diabetes affects more people than any other serious health condition in the UK. More than dementia and cancer combined. That means we need to take action now. Because we’re the leading UK charity for people affected by diabetes it’s our responsibility to lead the fight against the growing crisis. And this fight is one that involves all of us – sharing knowledge and taking diabetes on together.

GMP - Vulnerable People - Dementia

There is nothing more frightening or distressing than when a love one, friend or neighbour fails to return home when they should. For people living with someone with Dementia this could be quite common and The Herbert Protocol could give you some peace of mind.

The Herbert Protocol is a national scheme being introduced locally by Greater Manchester Police and other local agencies which encourages carers and family members to compile useful key information which could be used in the event of a person with dementia going missing. As part of making reasonable life adjustments, we want to help by putting a system in place that will help to give the emergency services the best possible information should there be a need for them to become involved in a search for someone with dementia. The Herbert Protocol is a form which is kept at home, or in a safe place, with important information about a vulnerable person. Should they go missing, information is easily on hand about routines, medical requirements and favourite places to visit and can be handed over to the police, alleviating the worry of collecting it together during a stressful time

Please click here for more information


At Careline 365 we are acutely aware of the challenges faced by older people. As the years advance, health issues can mean that day to day tasks become more difficult. Sometimes this can mean giving up on the idea of living independently altogether. We believe that this doesn’t have to be the way. Our mission is to help as many people as possible live safe and enjoyable later lives. That’s why we strive to offer our service for the best possible price. We also like to keep things simple. Technology need not be confusing or scary – it can have a huge positive impact on the lives of older people.

Making Space

Health & Social Care Services
We are dedicated to providing high quality health and social care services that are innovative, responsive and flexible to each individual’s needs and choices. 

Making Space is a national charity and leading provider of adult health and social care services.

We have been helping adults with care and support needs, and their carers, to lead independent and fulfilling lives for more than 35 years.

Our high quality, person-centred services and accommodation support adults of all ages, with a diverse range of needs, including:

  • Mental health conditions
  • Learning disabilities
  • Dementia
  • Older people with age-related concerns

We provide services in the heart of local communities, in the comfort of people’s own homes, and specialist care and support services.

Our professional and caring staff deliver our services with dignity, respect and compassion, focussing on outcomes that help the people we support have the freedom to enjoy an everyday life. 

The Silver Line Helpline

The Silver Line Helpline provides three functions to support older people:

•  a sign-posting service to link them into the many, varied services that exist around the country
•  a befriending service to combat loneliness
• a means of empowering those who may be suffering abuse and neglect, if appropriate to transfer them to specialist services to protect them from harm

Since our national launch, The Silver Line Helpline has received over 1.4 million calls. Over two-thirds of these calls were made overnight or at weekends when no other helpline is available for older people who may be lonely, isolated or confused. We now receive around 10,000 calls every week from lonely and isolated older people; with 53% of callers saying they have literally no-one else to speak to.

Over 3,000 volunteer Silver Line Friends are making regular weekly friendship calls to older people.  We have launched Silver Circles, group calls for people with shared interests, and have started Silver Letters for people who prefer the written word or are hearing impaired.

Age UK

We help millions of people to know their rights and make the best choices for later life. We put people in control of the care they receive, while sharing best practice to improve services. We tackle loneliness, get older people active, and support people to stay independent for longer. We run campaigns and conduct research to help make later life better for older people today and tomorrow. We help the network to offer vital community support by providing unrestricted income, helping it raise money, and working together to improve quality. Age UK’s international charity delivers our work in some of the poorest countries around the world.

Care Aware

is a non profit making public information, advisory and advocacy service specialising in elderly care funding advice in the UK. Our objectives are to improve public understanding and knowledge about the UK care system, to reinforce the rights and choices of the individual and to assist the public on the complex issues associated with elderly care funding advice issues. Information about the care system may not be easy to gather and often, there will be a need for neutral and unbiased guidance. CareAware was established to fulfil the role of providing independent advice on matters of care and to do so from the perspective of the individual in need. Because CareAware does not have any links to Social Services or Government Departments, it is able to provide information and guidance which is neutral and without external influence.

  • Telephone: 0161 707 1107
  • Email:
  • Visit:

British Red Cross

Are you living with loneliness or social isolation - or know someone who is? We can help you connect with your local community and meet new friends.  Together with one of our local Connecting Communities team, we’ll explore your interests and help you start doing the things you want, such as:
  • meeting new friends
  • connecting with local activities and services
  • rediscovering your interests or finding new ones
  • building your confidence.

Our support will be tailored to your needs and will last for around three months. We’ll join in with your activities and chat with you regularly about how you feel and what progress you’re making. We’ll aim to make sure you feel able to keep up your activities once our support ends.

If you’re returning from hospital we make sure you have everything you need for your first 24 to 72 hours back at home. We may then provide up to 12 weeks of support depending on the level of help you need. 

We’ll assess your needs and help you decide what goals you want to achieve with our help. We can offer practical and emotional support including:

  • transport home from hospital
  • door-to-door transport for essential health-care journeys
  • help with everyday tasks, eg picking up prescriptions and shopping
  • companionship
  • rebuilding confidence
  • help arranging for bills to be paid
  • short-term use of a wheelchair or toilet aids.
Contact Information
Contact by Post

Family Information Service
St Peters Children Centre
Trafalgar Square
Contact by Telephone
0161 342 4260
Minimise webchat tab
Customer Services Live Web Chat
Customer Services Live Web Chat