Feedback

Sometimes things can go wrong or need to be improved and so listening to your feedback is very important to us.

Your compliments, suggestions and complaints let us know what we are doing well and equally where we can improve our services. In most cases, before any issues are considered via the formal complaints process, they must have been raised with us directly through the service request process.

Raising the issue as a service request first, gives us the opportunity to work with you to resolve the matter quickly and effectively, so we can deliver the best service.

Suggestions and Compliments

Your voice is important to us, we want to hear your compliments and suggestions about our services.

Positive feedback can be sent to adultsocialcarefeedback@tameside.gov.uk

Complaints

To make a complaint you can contact us in-person, by phone, email, letter or via online form.

TMBC Complaints
Level 4 (Information & Improvement)
PO BOX 317 Ashton under Lyne
OL6 0GS

0161 342 3535

complaints@tameside.gov.uk

Complaints can also be submitted in-person through Customer Services or your local library. Find out more about the formal complaints process.

Healthwatch Tameside

A national independent consumer champion listening to local people, influencing services and helping with NHS complaints.