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Privacy Policy

 

General policy

Tameside Metropolitan Borough Council respects your privacy. The information that you provide us with, or that is gathered automatically helps us to monitor our service and provide you with the services that you are entitled to as a resident of Tameside or visitor to our website. Please bear in mind that any personal information that you submit through the visitors book or online discussion groups/forums may be seen by others. All other emails/forms are treated in the same way as other communications with the council. Emails to, and e-surgeries with your elected representatives are confidential between yourself and your representative.

If you have any concerns, questions or comments please Send a Message to the Webmaster.

Email newsletters

We distribute email newsletters to different groups; in all cases you will have to 'opt in' to these. We will ask you for your email address, and other information (for example which area of Tameside you live in) - this is used for demographic purposes. We do not give our email lists out to other parties. Our newsletters may contain promotions or information on other sites or services that we offer. If at any time you wish to unsubscribe from our newsletter you may do so by following the instructions on the bottom of the email or by visiting the site you signed up with and using the unsubscribe facility.

Registration and Authentication

Some of our sites may require you to register and be authenticated with us. This is to allow access to extra services that we provide for you e.g. citizens portal. The information is not used for sending you newsletters or other information/promotions unless stated.

Third party sites

Some of our services are provided through partnerships with other organisations. We may, on occasion, share non-personal aggregated information to these third parties.

Cookies

We use 'cookies' to ensure the integrity of transactional processes on our web site. These hold only a sequential session identification number and are deleted at the end of the transaction. We may in the future use cookies to enhance the convenience of our citizens portal, but this usage will be optional.

Surveys

On occasion we may conduct online surveys. This is used to gauge our service, collect demographic information and other information that we may find useful. These surveys are optional. We may share non-personal, aggregated information with third parties.

Affiliates

Many of our pages contain links to sites operated by third parties. The content on these sites are not under our control. If you have any questions concerning these sites and the usage of them we suggest that you contact the webmaster of the site directly.

Security

While we strive to keep the information that you supply directly or indirectly secure, please be aware that the Internet is not a fully secure medium. We use secure servers for sensitive information such as credit card numbers and this may in the future, be used for the capture of all personal information.

Competitions/Promotions

From time to time we operate competitions and promotions. Participation in these is optional. Information submitted may be submitted to third parties, check individual competition rules. You may also be given an option to sign up for a free email newsletter.

Usage of information

If requested we may submit your information to law enforcement or government authorities.

Corrections/updates

You may unsubscribe from our newsletters using the facilities available on the website you signed up with or by emailing the relevant online editor. If you have any problems please Send a Message to the Webmaster.

Policy changes

By using our site you agree to accept this privacy policy and are aware that our policy may change with time. Any changes to this policy will appear on this web page.

Information Governance Policy

To operate efficiently, we must collect and use information about people with whom we work. Having accurate, relevant and accessible information is vital to the efficient management of the Council, which values records and information as important corporate assets. The Council must balance its aim to be open in its provision of information to the public and stakeholders wherever possible, on which much confidence and trust is founded, with its obligations and duties around confidentiality and data protection. All personal information must be handled and dealt with properly, no matter how it is collected, recorded and used, and whether it is on paper, in computer records or recorded by any other means. We all have a responsibility for its safe handling.

This balance requires the Council to create and manage all records efficiently, to make them accessible when needed, to protect and store them securely and to dispose of them safely at the appropriate time. Effective information management brings many benefits to the Council by facilitating and supporting more efficient working, better decision making, improved customer service and business transformation.

A key component of information management is effective information governance and security, which is the subject of this policy document (0.37MB) . This policy lays the framework for a formal information governance programme and is the central part of a suite of information management procedures which have been adopted by the Council and which apply to all officers (including all agency workers and contractors).