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Tameside Community Response Service

Tameside Community Response Service


The Community Response Service (CRS) is a telecare/alarm service for anyone in Tameside who is over the age of 18 living in private, rented or owner–occupied accommodation
 

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We operate 24 hours a day, 365 days a year.

When an alarm is activated, we take action, aiming to have a worker with you within 20 minutes.

Watch this video to see our equipment in action and find out how our service helps people to live safely and independently at home.   
 

Types of Sensors

Our alarms provide reassurance to you, your family, and your friends.

We will respond any time you need support, this includes if you:
  • Fall, we have specialised lifting equipment to assist you safely off the floor.
  • Have an accident in or around your home.
  • Need help during the night.
  • Suffer a medical emergency.
  • Accidentally leave a tap on.
  • Have smoke or carbon monoxide present in the home.
  • A door has been opened.
  • Have a seizure.
  • Do not take Medication at the right time.
  • Have not returned to your bed or chair for a considerable amount of time.

All equipment is supplied and fitted by us during an appointment arranged at your convenience.
 

How Our Sensors Work 

A diagram of a company Description automatically generated with medium confidenceThe telecare devices and sensors are fitted in the home via an electrical socket and are linked directly to our control centre.

Our standard pendant alarms are activated by pressing a button yourself. However, some of our equipment alerts our control room automatically. Some alarms are worn on the wrist or around the neck, whereas others are fixed in place.

If a device is activated our friendly operator will answer your call and decide what the best action is to take. 


 

 

Digital Health 

The Digital Health service we provide in partnership with the Digital Health Team at Tameside General Hospital can help avoid unnecessary A&E visits and hospital admissions.

If a person feels unwell, our workers are equipped with a tablet which they can use to video call a team of registered nurses at the hospital, allowing them to digitally assess a person.

Our workers can record a person’s vital signs (blood pressure, oxygen levels and temperature), which the contacted nurses use to make their assessment and provide suitable medical advice.  If they decide someone needs to see their GP or attend hospital, they can arrange this directly for the patient.
 

Supporting Dementia 

A loved one living with dementia or memory loss may be more prone to behaviours that can put them at risk, such as leaving gas unlit, leaving taps running or forgetting take medication.

You can find more information on how we can support those suffering with Dementia and memory loss to live safely at home in the leaflet below.

Dementia

 

Community Response Plus 

Our Community Response Plus service is designed to provide a little extra support when you may need it. This may be to cover times when a relative or Carer is away on holiday, or you have been discharged from hospital and you need extra support for a short time. Depending on your needs, we will keep in regular contact with you to ensure you have the support you need.

When you sign up for this service, we note any information that will help us look after you. This may include details of any health issues, your GP, and your preferred contacts in case of emergency. Any information you give us is kept strictly confidential and we will only share essential information with your permission.
 

Cost of Service

There is a yearly charge for our service, the charge can be paid weekly, monthly or annually. 

The cost includes supplying, fitting and the loan of all the equipment, 24 hours monitoring and an emergency response by our workers whenever required. 

The price for our service also remains the same, regardless of the number of sensors or type of equipment provided. 
 

Get in Touch 

To find out more about how our service can help you or your loved one, or more information regarding pricing, please get in touch with our friendly team using the details below or complete our online form.
 
The Community Response Service
Dukinfield Town Hall
King St
SK16 4LA
 
0161 342 5100                     (Office Hours)
0161 342 2222                     (Out of Office Hours)
community.response@tameside.gov.uk
 

Pay Online 

You can pay your bill online.
 
*Please note you will need to select "General Debtors" as the Type of Payment" and use your customer billing number (which you will find on your bill) for the "Account Reference Number".*

 

The Digital Phone Switchover 

Between now and 2025 the UK’s telephone network is being upgraded to a future proof, more reliable and dependable broadband service that will support the UK for decades to come. 

To make sure we can continue to help people stay safe in their own home, we will be in touch with our current customers to upgrade equipment currently installed.

This includes replacing equipment including any sensors fitted, to new versions compatible with the new digital network.

You can find out more about the Digital Switchover here

Leaflets


Dementia Dementia Dementia Dementia
 

Emergency response

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