Tell Tameside is the quickest way to report issues or requests to services:
Report here
Customer Services Contact Centre by phone:
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Call 0161 342 8355
Or use our web chat service on www.tameside.gov.uk
Click the small blue Chat with us live box.
Staff are available from:
Mon-Wed 8:30am-5pm
Thursday 8:30am-4:30pm
Friday 8:30am-4pm
(excluding bank holidays)
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Customer Services Contact Centre by email:
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Emails can be sent to the Customer Services team 24/7 by emailing customer.services@tameside.gov.uk
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By post:
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Tameside Metropolitan Borough Council
Tameside One
PO BOX 317,
Ashton under Lyne,
OL6 0GS
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Tameside Libraries:
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All our libraries have staffed hours during the week to assist customers with face to face council enquiries.
Tameside libraries are so much more than books. Each one is not only a cyber-centre with access to PC’s and Wi-Fi but a customer services hub too. It’s the place to go for help and advice in tackling a wide variety of council-related issues.
At your local library you can:
- Pay your council tax by card or cheque
- Request copies of council tax bills
- Submit or get a blue badge application form
- Use a PC to apply for housing benefit or council tax support
- Get supporting documents for housing benefit verified
- Hand in documents to be posted/scanned to Housing Benefit or Council Tax
- Pay telecare (card-only) and homecare charges
You can also report missed bin collections, order a replacement bin, pick up a bins calendar or green kitchen-waste bags, and request and pay for bulky waste collection (by card).
Libraries are also the place to report fly-tipping and street-lighting issues and to request a council service.
Check Library Contacts, Hours and Services (tameside.gov.uk) for staffed opening hours of your local library.
No appointment is required for services at the library, just arrive during staffed hours.
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Booking an appointment with Customer Services:
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If you have difficulties accessing any of the services above, or require in depth specialist advice on Housing Benefit and Council Tax issues including help to make a claim, our Customer Service team is available.
To access the service an appointment is required:
Staff are available by phone or web chat:
Mon-Wed 8:30am-5pm
Thursday 8:30am-4:30pm
Friday 8:30am-4pm
(excluding bank holidays)
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Book an appointment with other services available at Tameside One:
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There are a number of other services that are offered from Tameside One.
You can find out more about these, including how to make an appointment in the table below (click the table to enlarge)
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Carers Centre Drop Ins |
The Carers Centre, is based at The Peoples Place, Tameside 1, Market Place, Ashton. The Centre is open every day, offering drop-in sessions for Carers.
Monday 10am – 2pm
Tuesday 10am – 2pm
Wednesday 9am – 11.30am
Thursday 10am – 2pm
Friday 10am – 2pm
Carers can also self-refer to the Carer’s Centre by:
• Calling in to our drop in sessions at People’s Place
• Phoning the Carers Centre Number – 0161 342 3344
• Emailing CarersCentre@tameside.gov.uk
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PLEASE NOTE: The last Household Support Fund drop in of 2022 will be Tuesday 20th December from 9am-12:30pm.
Online applications will reopen on 3rd January 2023 at 9am.
The first drop in of 2023 will be on Thursday 5th January 2023 from 9am-12:30pm.
Normal sessions drop in sessions for Household Support Fund will resume from 9th January on both a Tuesday and Thursday 9am-12:30pm.

Where to find us
Tameside One
Level 1
Market Place
Ashton under Lyne
OL6 6BH
Level One, Customer Services: Accessible via the stairs next to Wilkinson’s, from Warrington Street and Wellington Road. For lift access, please use the library entrance.

Emergency Numbers
Tameside Metropolitan Borough Council operates an emergency out of hour’s service
Please remember that this number is for emergencies only
Please visit www.tameside.gov.uk/emergencyplanning/numbers for more information on local emergency numbers.
Complaints and Feedback
Tameside Council strives to deliver excellent customer service. If you have any complaints, compliments, suggestions or feedback please visit www.tameside.gov.uk/Complaints
Accessibility
We want our service to be accessible to all our community, regardless of age, disability, race or any other factor that may cause a disadvantage. We provide:
How we use your information
We are committed to protecting your privacy when you use council services.
Find out more about how we use your information and protect your privacy here