Accessibility Statement
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How to Contact Us

Lying seven miles due east of Manchester, in the North West region of England, Tameside is a neat, compact Borough in an area of scenic beauty, industrial heritage and easy communication with the rest of the country.

Our telephony Customer Service team operates remotely and staff are available from 8.30am each weekday (excluding bank holidays) to answer your calls on 0161 342 8355.

Emails can be sent to the Customer Services team 24/7 by emailing customer.services@tameside.gov.uk

A web chat service is also available via our website from 8.30am each week day (excluding bank holidays) at www.tameside.gov.uk   

All our libraries have staffed hours during the week to assist customers with face to face council enquiries, please check your local libraries staffed hours on our website at Library Contacts, Hours and Services (tameside.gov.uk) here you will be able to pay all your council bills by credit/debit card or by cheque and have your documents verified for Housing Benefit purposes. Library staff can also provide information on Council Services. No appointment is required for services at the library.

If you have difficulties accessing any of the services above, or require in depth specialist advice on Housing Benefit and Council Tax issues including help to make a claim, our Customer Service team is available. To access the service an appointment is required and these will take place either by telephone or face to face. You can book an appointment by telephoning 0161 342 2284 or by any of the methods above. Alternatively, all libraries in the borough, during staffed hours can assist in arranging an appointment.  More information on Customer Services can be found here

Face to face appointments will be held at Tameside One which is located at Market Place, Ashton under Lyne, OL6 6BH. The map below illustrates how to find us.

The correspondence address for Tameside One is:-
 
Tameside Metropolitan Borough Council
Tameside One
PO BOX 317,
Ashton under Lyne,
OL6 0GS
 
General Call Centre phone number – 0161 342 8355

The registered office and geographical directional address and for the purpose of legal/serving of notices is:-

Tameside Metropolitan Borough Council
Tameside One
Market Place
Ashton under Lyne
OL6 6BH

Map of Tameside     Tameside One Map

Other Useful Email Addresses and Service Telephone Numbers


Complaints & feedback

Tameside Council strives to deliver excellent customer service. The Council delivers a wide range of services and whilst we endeavour to provide a consistent, high quality service, we also recognise that occasionally issues can occur and things can go wrong.
 
We recognise the importance of listening to any feedback we receive, as this provides a valuable source of information; it lets us know what we are doing well and equally where service improvements can possibly be made.
 
In most cases, before any issues are considered via the formal complaints process, they must have been highlighted to the appropriate Council service through the service request process. By raising the issue as a service request initially, it allows us the opportunity to resolve the matter quickly and efficiently, so that you can get the service that you want.