Accessibility Statement
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Contact Us

 
 
Customer Services
Contact Centre by phone or web chat

Customer Services

Contact Centre by Phone or Web Chat.

 

Customer Services
Contact Centre by email

Customer Services

Contact Us by Email.

 

Customer Services
by post

Customer Services

Contact Us by Post.

 

Help at Tameside's Libraries
Help at Tameside's Libraries

Help at Tameside's Libraries

Talk to Us in Person.

 

Booking an Appointment With Customer Services
Booking an appointment with customer services

Booking an Appointment with Customer Services

Click here to book an appointment to talk to us.
 

Booking an appointment with other services
Early Help

Booking an Appointment with Other Services

Click here to book an appointment with a specific service.
 

Where to find us
Where to find us

Where to Find us

Want to talk to us in person? Find your local council office.
 

Accessibility
Accessibility

Accessibility



 

Emergency Numbers
Emergency Numbers

Emergency Numbers

How to contact us in an emergency out of our normal hours.
 

Complaints and Feedback
Complaints and Feedback

Complaints and Feedback

For our complaints and feedback process.

 

Protecting your privacy
Protecting your privacy

Protecting your Privacy

Find out what we are doing to protect your privacy.
 

Contact your Councillor
Protecting your privacy

Contact your Councillor

Contact your Councillor.
 

 

Tell Tameside is the quickest way to report issues or requests to services:
Report here

 

For Refuse and recycling; such as waste issues, checking your collection dates, ordering new bins and reporting other waste related problems click here

 

Customer Services Contact Centre by phone:

Call 0161 342 8355

Or use our web chat service on www.tameside.gov.uk  

Click the small blue Chat with us live box.

Staff are available from:
Mon-Wed 8:30am-5pm
Thursday 8:30am-4:30pm
Friday 8:30am-4pm

(excluding bank holidays) 

Customer Services Contact Centre by email:

Emails can be sent to the Customer Services team 24/7 by emailing customer.services@tameside.gov.uk

By post:

Tameside Metropolitan Borough Council
Tameside One
PO BOX 317,
Ashton under Lyne,
OL6 0GS

Tameside Libraries:

All our libraries have staffed hours during the week to assist customers with face to face council enquiries.
 
Tameside libraries are so much more than books. Each one is not only a cyber-centre with access to PC’s and Wi-Fi but a customer services hub too. It’s the place to go for help and advice in tackling a wide variety of council-related issues.
 
At your local library you can:

  • Pay your council tax by card or cheque
  • Request copies of council tax bills
  • Submit or get a blue badge application form
  • Use a PC to apply for housing benefit or council tax support
  • Get supporting documents for housing benefit verified
  • Hand in documents to be posted/scanned to Housing Benefit or Council Tax
  • Pay telecare (card-only) and homecare charges

 
You can also report missed bin collections, order a replacement bin, pick up a bins calendar or request and pay for bulky waste collection (by card).
 
Libraries are also the place to report fly-tipping and street-lighting issues and to request a council service.
 
Check Library Contacts, Hours and Services (tameside.gov.uk) for staffed opening hours of your local library.
 
No appointment is required for services at the library, just arrive during staffed hours.

Booking an appointment with Customer Services:

If you have difficulties accessing any of the services above, or require in depth specialist advice on Housing Benefit and Council Tax issues including help to make a claim, our Customer Service team is available.

To access the service an appointment is required:

Staff are available by phone or web chat:
Mon-Wed 8:30am-5pm
Thursday 8:30am-4:30pm
Friday 8:30am-4pm
(excluding bank holidays)

 

Book an appointment with other services available at Tameside One:

There are a number of other services that are offered from Tameside One.   

You can find out more about these, including how to make an appointment in the table below (click the table to enlarge) 

Carers Centre Drop Ins  The Carers Centre, is based at The Peoples  Place, Tameside 1, Market Place, Ashton. The Centre is open every day, offering drop-in sessions for Carers.
Monday 10am – 2pm
Tuesday 10am – 2pm
Wednesday 9am – 11.30am
Thursday 10am – 2pm
Friday 10am – 2pm
 
Carers can also self-refer to the Carer’s Centre by:
• Calling in to our drop in sessions at People’s  Place
• Phoning the Carers Centre Number – 0161  342 3344
• Emailing CarersCentre@tameside.gov.uk
• Carers Centre Bulletin
 




Helping Hand

 

Where to find us

Tameside One
Level 1
Market Place
Ashton under Lyne
OL6 6BH

Level One, Customer Services: Accessible via the stairs next to Wilkinson’s, from Warrington Street and Wellington Road. For lift access, please use the library entrance.
 

Tameside One MapMap of Tameside    

Other Useful Email Addresses and Service Telephone Numbers

 

Emergency Numbers

Tameside Metropolitan Borough Council operates an emergency out of hour’s service
Please remember that this number is for emergencies only

  • 0161 342 2222

 
Please visit www.tameside.gov.uk/emergencyplanning/numbers for more information on local emergency numbers.
 

Complaints and Feedback

Tameside Council strives to deliver excellent customer service. If you have any complaints, compliments, suggestions or feedback please visit www.tameside.gov.uk/Complaints
 

Accessibility

We want our service to be accessible to all our community, regardless of age, disability, race or any other factor that may cause a disadvantage. We provide:

  • An interpreting telephone service

  • Loop hearing system

  • Wheelchair accessible building for appointments

 

How we use your information

We are committed to protecting your privacy when you use council services.  
Find out more about how we use your information and protect your privacy here