Accessibility Toolbar Accessibility Statement

How to Contact Us

Lying seven miles due east of Manchester, in the North West region of England, Tameside is a neat, compact Borough in an area of scenic beauty, industrial heritage and easy communication with the rest of the country.

Our Customer Service Centre is located at Tameside One which is located at Market Place, Ashton under Lyne, OL6 6BH, the map below illustrates how to find us. Here you can get in depth specialist advice on Housing Benefit and Council Tax issues plus help with Disability Living Allowance and Personal Independence Payment application forms. An appointment will be required for any Disability Living Allowance or Personal Independence Payment application but there is no need to make an appointment for any other enquiry. To make an appointment you can call into Tameside One or telephone 0161 342 8355.

At all libraries within the Borough, you will be able to pay all your council bills by credit/debit card or by cheque and have your documents verified for Housing Benefit purposes. Library staff can also provide information on Council Services.

The correspondence address for Tameside One is:-
Tameside Metropolitan Borough Council
Tameside One
PO BOX 317,
Ashton under Lyne,
General Call Centre phone number – 0161 342 8355

The registered office and geographical directional address and for the purpose of legal/serving of notices is:-

Tameside Metropolitan Borough Council
Tameside One
Market Place
Ashton under Lyne

     Tameside One Map

Other Useful Email Addresses and Service Telephone Numbers

Complaints & feedback

Tameside Council strives to deliver excellent customer service. The Council delivers a wide range of services and whilst we endeavour to provide a consistent, high quality service, we also recognise that occasionally issues can occur and things can go wrong.
We recognise the importance of listening to any feedback we receive, as this provides a valuable source of information; it lets us know what we are doing well and equally where service improvements can possibly be made.
In most cases, before any issues are considered via the formal complaints process, they must have been highlighted to the appropriate Council service through the service request process. By raising the issue as a service request initially, it allows us the opportunity to resolve the matter quickly and efficiently, so that you can get the service that you want.