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Accessibility Statement

 

What are we aiming to achieve?

Tameside Council is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so, ensure that it adheres to many of the available standards and guidelines.

What are we doing to ensure we meet the criteria?

The Government requires that all public sector websites should meet the W3Cs  Web Content Accessibility Guidelines 1.0, to Level AA. These guidelines are based on good design practice and exist to ensure that no individual is excluded due to disability or choice of device. 

This site has been built using code compliant with W3C standards for XHTML Strict 1.0 and CSS 2. The site displays correctly in all standard current browsers and by adopting these standards we ensure that it will remain compliant in any future browsers.

Every page on our website is accessible.  We aim to achieve level AA and to comply with as many of the features of AAA as are possible, but recognise that this is not always achievable for the entire website.  At every stage each individual web page is checked for accessibility using a range of automated and manual checks performed  both by an external accessibility specialist company (Site Improve) and by our webteam. 

On the right hand side of each individual web page you will see the accessibility rating for that particular page. 

W3C - WAI-A Logo W3C WAI-AA Logo W3C WAI-AAA Logo

 Accessibility Features

  • Access Keys: Our website has shortcut keys that enable you to navigate around quickly from anywhere on the page, to a handful of our most useful pages.
  • Enhanced A-Z: Our A-Z is very comprehensive.  You will find helpful explanations of each link together with useful icons to let you know if an online transaction or payment are available for a particular topic. 
  • Google Search: Search is available on every webpage and uses Google to produce fast, accurate and helpful results.  Where your search is unsuccessful, we suggest alternative pages where possible and provide helpful search tips
  • PDF Documents: We do our best to avoid publishing information that is only available in PDF format, however legal requirements mean that sometimes this is not always possible. We do however perform many checks to ensure that our PDF documents are as accessible as is possible.  All PDF documents are clearly identified by the Adobe Acrobat logo and clearly display the file size.  If you have problems accessing any documents in this format, please contact us and we will do our best to help.
  • JavaScript: We have some client side scripting to enhance and add value to certain areas of our site.  This feature is for added value only and our website remains fully functional without JavaScript.
  • Browser Independence:  We collect and constantly monitor customer intelligence and we ensure our website is thoroughly tested across all popular browsers (such as Internet Explorer 7 and above, Firefox, Opera, Safari and Google Chrome).
  • Resolutions: Our website is most commonly viewed in 1024x768 therefore we design to this resolution.  However it will work to a high standard in any of the popular screen resolutions.
  • Navigation: you will find a consistent navigation around all pages on our website.  Each page has prominent links to the A-Z and search facility, and has a related links section.   There is also a "rate this page" facility which enables visitors to give us feedback on an individual webpage which we use to constantly monitor and improve the content.

What if I have problem using the website?

Whilst Tameside Council strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

We are always seeking to improve our site above and beyond the guidelines that should enable us to bring all areas of the site up to the same level of overall accessibility. In the meantime should you experience any difficulty in accessing our website, or would simply like to give us feedback on the accessibility and usability of our website, please don’t hesitate to contact us.