Feedback
Tameside Council strives to deliver excellent customer service. The Council delivers a wide range of services and whilst we aim to provide a consistent, high-quality service, we also recognise that occasionally things can go wrong.
We recognise the importance of listening to any feedback we receive. Listening to your views and experiences lets us know what we are doing well and equally where we can improve services.
In most cases, before any issues are considered via the formal complaints process, they must have been raised with us directly through the service request process. Initially raising the issue as a service request allows us the opportunity to resolve the matter quickly and efficiently, so that you can get the service that you want.
Suggestions and Compliments
Your voice is important to us, we want to hear your compliments and suggestions about our services.
Please email
adultsocialcarefeedback@tameside.gov.uk with any positive feedback you may have.
Complaints
To make a complaint you can contact us in-person, by phone, email, letter or via online forms.
Send a letter:
TMBC Complaints
Level 4 (Information & Improvement)
PO BOX 317 Ashton under Lyne
OL6 0GS
Call us: 0161 342 3535
Email us:
complaints@tameside.gov.uk
Submit via the
online form on the Councils website
In person at any
Customer Services Centre or
Library
For further information about the council’s complaints process please click below:
Complaints, Compliments, Suggestions and Feedback
The Complaints Policy and Guidance for Staff can be found here:
Adult Social Care complaints guidance
Healthwatch Tameside
Healthwatch is the national independent consumer champion created to gather and represent the views of the public. Healthwatch will play a role at both the national and local level. They will make sure that the views of the public and people who use services are considered.
Find out how Healthwatch listens to local people, influences services and help with NHS complaints at
www.healthwatchtameside.co.uk