Accessibility Statement
Skip to main content
Chat icon Chat with us live

The Right to Request a Review of an Automated Decision

In general, decisions which affect you legally or have similarly significant effects are not permitted using solely automated processing, especially if this involves the use of personal information which because of its nature, is termed ‘Special’ or ‘Sensitive’.  This is because decisions made using automated electronic programmes or software do not involve human beings.

But there are some exceptions where automated decision-making is permitted.  This is where the processing:

  • Is based on your explicit consent;
  • Is necessary for entering into or the performance of a contract with you;
  • It is required or authorised by law.  


Where an automated decision is made about you based on one of the reasons above, you are entitled to be:


  • Informed that our processing activity involves automated decision making and to be informed about the logic involved and the likely consequences of the processing for you;
  • Told what measures and safeguards we have implemented to protect your privacy; 


Within 1 month of your receipt of the above notification, you have the right to:

  • Contest the automated decision;
  • To ask that the automated decision be reconsidered by an appropriate person with the authority/seniority to reach a fresh decision that is not based solely on automated processing.


If you contest an automated decision and ask for it to be reconsidered, we will respond within the allowed time period and let you know whether or not this fresh decision has led to the same or a different outcome.  To make a request please click here 


Requests must be in writing and include 2 proofs of identity, one of which must be photographic and the other proof of your address.