Service Charter

Licensing

We will:

• Inspect all licensed premises in accordance with the Risk Rating programme
• Ensure that all licensed vehicles are subject to annual inspection
• Carry out 'vetting' (includes criminal record checks) of all prospective taxi/private hire drivers to ensure they are fit and proper.
• Process all licence applications as speedily as possible and keep you advised of progress where appropriate
• Undertake joint inspections with Greater Manchester Police, The Vehicle Inspectorate and other agencies to enforce vehicle licence conditions
• Carry out monitoring to ensure unlicensed activities are identified and regulated through the application of the appropriate licence.
• Respond to all service requests and complaints within 3 working days

You can help us by:

• provide the necessary completed documentation in order to process licences and registrations with relevant payment
• comply with the conditions applicable to their licence/registration and ensure any request by the Compliance Officers is promptly undertaken
• provide reasonable access to licensed premises in order that inspections can be effectively undertaken
• fully co-operate with the Compliance Officers in the course of any investigation

If you are unhappy

If you have had recent dealings with us and did not receive this level of service or are unhappy with the content of the above statement please let us know by using our complaints system.