Our Standards of Service

Bereavement Services

We set ourselves high standards and we do everything we can to make sure that our standards are higher than existing standards.

We will:

1. Meet all of our legal responsibilities relating to burials and cremations.
   
   
2. Offer 13 service times daily at Dukinfield Crematorium (Monday to Friday).
   
   
3. Carry out all cremations on the day of service.
   
   
4. Arrange a burial/cremation within 5 working days (where requested).
   
   
5. Bury or cremate a person within one working day if it is necessary:
   
   
   • to protect the health of the public;
   • to meet religious requirements; or
   • because the coroner has asked us to.
     
     
6. We will inspect and record the condition of every headstone in our cemeteries annually.
   
   
7. Offer a comprehensive memorial service and make sure that the cemeteries gardens and the Dukinfield Cemetery Book of Remembrance Room are open to the public, 365 days of the year.
   
   
8. Respond to all requests for information within 3 working days and all complaints within 5 working days.
   
   
9. Make sure we keep our costs as low as possible while always trying to improve the quality of the service we provide.
   
   
10. Ask our customers and other service providers for their opinions on our services annually.
    
    
11. Provide trained staff that offer a sympathetic, dignified and above all, accessible service to all our customers.