Accessibility Toolbar Accessibility Statement
A-Z

Intouch Tameside logo

Update – Thursday 19th March 2020

In response to the situation with Covid-19 (Coronavirus), walk in access to Customer Services is currently not available.
 
The service is working differently in order to protect the public and our workforce and during this period we will continue to provide the following services:
 
For council tax enquiries please call 0161 342 2015 or email counciltax@tameside.gov.uk
 
For housing benefit enquiries please call 0161 342 3708 between 8.30am and 1.30pm or email benefitsteam@tameside.gov.uk
 
For all other council enquiries please telephone 0161 342 8355 or email customer.services@tameside.gov.uk
 
If you require a foodbank voucher please contact Citizens Advice on 0300 330 9076, Monday - Friday 9am - 5pm, by email advice@tamesidecab.org.uk or access webchat via https://www.citizensadvice.org.uk  to receive support. 
 

Mission Statement:

To provide a high quality service, which satisfies all customer enquiries by giving clear, consistent, accurate information and advice.
 

Customer Services

Our Customer Service Centre is located in Tameside One, Market Place, Ashton-Under-Lyne, OL6 6BH. Here you can get in depth specialist advice on Housing Benefit and Council Tax issues plus help with Disability Living Allowance and Personal Independence Payment application forms. An appointment will be required for any Disability Living Allowance or Personal Independence Payment application but there is no need to make an appointment for any other enquiry. To make an appointment you can call into Tameside One, Market Place  or telephone 0161 342 8355.

At all libraries within the Borough, you will be able to pay all your council bills by credit/debit card or by cheque and have your documents verified for Housing Benefit purposes. Library staff can also provide information on Council Services.


We will:

  • Provide well trained, easily identifiable staff
  • Provide access for all
  • Speak to you in private if you wish
  • Deal with your request at the first point of contact or make an appointment for you with a person who can deal with it
  • Always put our customers first
  • Ensure that customers are advised of all relevant timescales
  • Treat all information received in the strictest confidence
  • Be open and available to customers until the appointed closing time
  • Be fair and objective with all our customers
  • Be sensitive to special needs
  • Take notice and act on your feedback
  • Continually improve the service and performance standards
  • Conduct bi-monthly surveys to obtain customer feedback


You can help us by:

  • Giving us all the information we need to help you
  • Letting us know if you have any special needs
  • Telling us how we can improve our service
  • Asking us to explain anything you are not sure of


Equality and Diversity:

We want our services to be accessible to all our community, regardless of age, disability, race or any other factor that may cause a disadvantage.

We provide:

  • Bi-lingual officers and also a telephone interpreting service
  • Loop hearing systems, access to lip speakers and signers
  • Wheelchair access in all our Customer First Centres
  • Arrange to visit you in your home if you cannot visit our offices


Customer Complaints and Comments:

We are committed to providing the best possible services to you, our customers. Your comments and complaints are important to us.

We will:

  • Welcome customer comments and complaints
  • Investigate any complaints about our service and reply within 5 working days
  • Learn from customer comments and complaints and improve our services as a result

 

 Tameside One is located at Market Place in Ashton town centre, the map below illustrates how to find us.

Tameside One
Click to View a Larger Image
 

Customer Service Centres

You can call in,make an appointment, telephone or email our Customer Service Centres as detailed below.

Visit us in Person at:

Tameside Metropolitan Borough Council
Tameside One
Market Place
Ashton under Lyne
OL6 6BH

Ashton Map

Customer Services Contact Details:

0161 342 8355 or Email Customer Services
 

Council Tax Contact Details:

0161 342 2015 or Email Ashton Council Tax Team
 

Opening Hours:

Monday-Wednesday: 8.30am - 5.00pm
Thursday: 8.30am - 4.30pm
Friday: 8.30am - 4.00pm
Appointment Service and Drop In
 

Facilities:

 

 

Minimise webchat tab
Customer Services Live Web Chat
Customer Services Live Web Chat