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Service Charter

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Customer Services

 

Performance Standards

 

Average wait time in Ashton Customer Services 2019

  • April 19 – We are pleased to have achieved an average wait time of 10.46 minutes.
  • May 19 - We are pleased to have achieved an average wait time of 13.81 minutes.
  • June 19 - We are pleased to have achieved an average wait time of 7.92 minutes.
  • July 19 - We are pleased to have achieved an average wait time of 9.63 minutes.
  • August 19 - We are pleased to have achieved an average wait time of 6.59 minutes.
  • September 19 - We are pleased to have achieved an average wait time of 7.24 minutes.
  • October 19 - We are pleased to have achieved an average wait time of 6.11 minutes.
  • November 19 - We are pleased to have achieved an average wait time of 8.45 minutes.
  • December 19 -  We are pleased to have achieved an average wait time of 4.17 minutes.
  • January 20 - We are pleased to have achieved an average wait time of 5.84 minutes.
 

Percentage of Customers satisfied with the way the Officer dealt with their query 2019

  • June 19 - We are pleased to have achieved our target this month customer satisfaction was 100%
  • August 19 We are pleased to have achieved our target this month customer satisfaction was 100%
  • October 19 We are pleased to have achieved our target this month customer satisfaction was 100% 

Percentage of Customers Satisfied with Wait Time 2019

  • June19 -  We are pleased to have achieved our target this month customer satisfaction was 100%.
  • August 19 We are pleased to have achieved our target this month customer satisfaction was 100%
  • October 19 We are pleased to have achieved our target this month customer satisfaction was 100%

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