Service Charter

Customer Services

 

Performance Standards

 

Average wait time in Ashton Customer Services 2019

• April 19 – We are pleased to have achieved an average wait time of 10.46 minutes.
• May 19 - We are pleased to have achieved an average wait time of 13.81 minutes.
• June 19 - We are pleased to have achieved an average wait time of 7.92 minutes.
• July 19 - We are pleased to have achieved an average wait time of 9.63 minutes.
• August 19 - We are pleased to have achieved an average wait time of 6.59 minutes.
• September 19 - We are pleased to have achieved an average wait time of 7.24 minutes.
• October 19 - We are pleased to have achieved an average wait time of 6.11 minutes.
• November 19 - We are pleased to have achieved an average wait time of 8.45 minutes.
• December 19 -  We are pleased to have achieved an average wait time of 4.17 minutes.
• January 20 - We are pleased to have achieved an average wait time of 5.84 minutes.

 

Percentage of Customers satisfied with the way the Officer dealt with their query 2019

• June 19 - We are pleased to have achieved our target this month customer satisfaction was 100%
• August 19 We are pleased to have achieved our target this month customer satisfaction was 100%
• October 19 We are pleased to have achieved our target this month customer satisfaction was 100% 

Percentage of Customers Satisfied with Wait Time 2019

• June19 -  We are pleased to have achieved our target this month customer satisfaction was 100%.
• August 19 We are pleased to have achieved our target this month customer satisfaction was 100%
• October 19 We are pleased to have achieved our target this month customer satisfaction was 100%