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Debt Advice Service

This specialist service is based within the Council’s Welfare Rights Service. We offer free, independent, and confidential advice, support and assistance with debt problems.


Update – Thursday 19th March 2020

In response to the situation with Covid-19 (Coronavirus), the Welfare Rights & Debt Advice Service will remain operational.
 
However, the service is working differently in order to protect the public and the workforce and during this period we will continue to provide the following services:
 
For cases which are currently open to us, we will continue to provide help and advice by telephone, email and letter. Your welfare rights officer will contact you if you have an appeal date scheduled.
 
We will continue to support residents in challenging benefit decisions but this will not include representation in person at appeal tribunal. We will still be able to provide support with appeals by written representation or by telephone hearing.
 
We will continue to provide support with hearings in the County Court for rent/mortgage arrears and evictions but this will not include representation in person. We will provide advice to residents by telephone or email and will help complete court applications to suspend eviction warrants. However, possession actions and evictions are on hold until at least 23rd August 2020 due to the pandemic.   
 
The freephone advice line for welfare benefits – 0800 074 9985 will be extended over 5 days between 9.30am and 12.30pm Monday to Friday. Any cases which need more detailed advice will be arranged at an alternative time to be delivered by phone or email.
 
There are a number of ways you can contact welfare rights and debt advice during this time:
 

 
You can also contact Citizens Advice on 0300 330 9076, Monday - Friday 9am - 5pm, by email advice@tamesidecab.org.uk  or access webchat via https://www.citizensadvice.org.uk/  to receive support. 


If you have a county court hearing for mortgage or rent arrears

Text 'court help' and your name to 07980993678, and we will ring you back. Alternatively, you can phone 0161 342 3494 to speak to our admin team.

Depending on your circumstances, we may be able to help by: 

  • Checking you are getting all of the benefits you are entitled to
  • Drawing up a financial statement to see what money you can offer to your mortgage provider or landlord
  • Representing you at your county court hearing (except during the Covid-19 pandemic)
  • Helping you prepare for your hearing if we are unable to represent you
  • In some cases, by negotiating a payment plan with your mortgage provider or landlord before your hearing

If you rent your home from a private landlord, and have a county court hearing date, Shelter Manchester can offer advice and support. They can be contacted on 0344 5151640.
 

If you have mortgage or rent arrears but no date for a county court hearing

If you are worried about paying your mortgage or you have rent arrears, but you do not yet have a date for a court hearing, you should fill out our on-line referral form

If you are a Jigsaw Homes tenant, you can also get help with a general debt problems and Welfare Benefits Advice by ringing the Jigsaw Homes   Money Advice Team on 0161 331 2000 or email MoneyAdviceTeam@jigsawhomes.org.uk

If you rent your home from a private landlord, and you are worried about rent arrears, Shelter Manchester can offer advice and support. They can be contacted on 0344 5151640.
 

If you need more general debt advice

You can get help with a general debt problem from Tameside Citizens Advice Bureau. Although their face-to-face and drop-in services are suspended during the pandemic, you can ring them for advice on 0300 330 9076, email them on advice@tamesidecab.org.uk  or visit their website https://www.tamesidecab.org.uk/

If you are a Jigsaw Homes tenant, you can also get help with a general debt problem by ringing the Jigsaw Homes Welfare Rights & Debt Advice team on 0161 331 2456.
 

How we use your information

 Tameside Metropolitan Borough Council is committed to protecting your privacy when you use our services and works hard to make sure that the information you provide to the Council is used and protected in line with the EU General Data Protection Regulations (GDPR) and UK Data Protection Law.
 
To see our Privacy Notice which shows what information we collect, how we use it and who we share it with please visit our website https://www.tameside.gov.uk/privacypolicy Under each service there is more information about who we may share your information with and why.
 
We have a Data Protection Officer who makes sure we respect your rights and follow the law. If you have any concerns or questions about how we look after your personal information, please contact the Data Protection Officer at information.governance@tameside.gov.uk or by calling 0161 342 8355.



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Welfare Rights
Tameside One
Market Place
Ashton-Under-Lyne
Tameside
OL6 6BH

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