Have Your Say on Our Service

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Tameside Educational Psychology Service has been co-produced with children and young people across Tameside. An important part of co-production is that it is ongoing. Therefore, we are constantly asking for feedback on our service. We want to know what children and young people, parents and carers, and practitioners think of our service and how we can make it better. If you would like to provide feedback on our service, please fill out the survey: Feedback form. Alternatively, you can contact us on:  EPS@tameside.gov.uk. 
 
We will use this information to improve how we work with children, young people, parents and carers, and practitioners. Our team will meet every half term to discuss feedback and post what we have done with this information on this page.

 

Feedback from children and young people

Below is a video which explains what we have learnt so far from children and young people and how we have changed how we work:

 

 

Feedback from schools and educational settings (2024/2025) 

An evaluation form was sent to all schools and educational settings that we work with. The information below highlights some of the areas we are working on as well as some of the positive feedback we have received from this survey.

Feedback received:	What we are working on:
Some schools have asked us to reduce the waiting time for reports and to improve the response time to emails.	We have introduced a 4-week turnaround policy for our reports.  We now have three assistant educational psychologists in post to deal with queries.
School staff have suggested reducing the wait time for virtual consultations with their usual Educational Psychologist.	To help reduce wait times and offer more flexibility, we're now offering six Virtual Consultation slots each week, up from the previous four.

 

Comments on what respondents liked about working with Tameside EPS:

“Our EPs have been an invaluable support to me and our young people. I can't thank them enough”.

“I like the way they understand the increasing pressures on the mainstream schools and try their best to seek solutions to help support us”.

“Lots of practical advice, realistic expectations and advice for parents and carers”.

“Good communication, staff and parents put at ease, given clear outline of what meeting involved, timely reports, approach changed to suit child and purpose of involvement”.

“It’s great to get together as a collaborative approach and come up with a meaningful plan for the child/young person”.

“I felt listened to and my daughter’s needs were taken into consideration. Fast responses from the EP”.

“Lots of information given that is very useful and practical activities talked about were very relevant”.

“Your understanding of the pupils needs, and how they are best met. Listening to us and respecting out thought and opinions too. Then the consultation report was written up very quickly”.

“You are very understanding and knowledgeable about the challenges faced by schools and parents.  I liked to virtual consultations as a way to get advice for families”.

“Open and honest conversations held in a supportive and solution focused way”.

“Friendly, helpful, promptly available, thorough, supportive”.

 

Children and Young People’s involvement in the recruitment of our team

In 2021 we developed a survey with the youth council which asked children and young people to share their views about what sort of qualities, experience and understanding practitioners in our team should have. We got some really fantastic information that we have used to in our recruitment process for those who wish to work in our team. This includes:
 

• Making changes to our person specification
• Adding to interview questions
• We are also hoping to have a children and young person's interview panel

We are going to review this process and will update on this page what we are going to do next.
If you would like more information about this project please contact us on:   EPS@tameside.gov.uk

 

Compliments and Complaints

If you feel your Educational Psychologist has done a good job please pass your compliments onto Erica Douglas-Osborn, Principal EP Tameside, email: e.douglas-osborn@tameside.gov.uk. Compliments are always gratefully received and support us to recognise practice you find helpful. We will then be in contact with you afterwards to tell you what we have done following your feedback.
 
Any concerns or complaints should be directed to your service provider in the first instance. However, in the unlikely event that, following liaison with your service provider, your issues remain unsolved, and you are dissatisfied with the service you have received, your complaint should then be directed to: Erica Douglas-Osborn (e.douglas-osborn@tameside.gov.uk). Your complaint will be acknowledged on receipt (within 24 hours for email and five calendar days for letters) and we will respond fully / provide an update (if a full reply is not possible) within 14 calendar days in line with the Authorities Customer Care Standards.