Accessibility Statement
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Service Charter


Pest Control


We will:

  • Specify morning or afternoon visits to suit your needs and;
  • Visit within 7 working days (subject to peak demand June to September)
  • Where your problem is one of rats in your dwelling respond as quickly as we can and within 1 working day.
  • Where your problem is one of rats outside your dwelling respond as quickly as we can within 7 working days.
  • Carry out all contracted visits to commercial businesses.
  • Use pesticides that the industry have tested and believe to be the least harmful to both humans and the environment regardless of the cost.
  • Carry out our visits with discretion and with no publicity i.e. our vehicles will not advertise our business
  • Consult with experts where necessary in order to identify your pest.

You can help us by:

  • give us clear information on access times and a telephone contact number if possible
  • ensure that someone is at the property at the agreed time

If you are unhappy

If you have had recent dealings with us and did not receive this level of service or are unhappy with the content of the above statement please let us know by making a complaint online.

You can get in touch with us:

Contact information

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Environmental Services
Tame Street Depot
Tame Street
SK15 1ST
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