Complaints, Compliments, Suggestions and Feedback

Tameside Council strives to deliver excellent customer service. The Council delivers a wide range of services and whilst we endeavour to provide a consistent, high quality service, we also recognise that occasionally issues can occur and things can go wrong.

We recognise the importance of listening to any feedback we receive, as this provides a valuable source of information; it lets us know what we are doing well and equally where service improvements can possibly be made.

In most cases, before any issues are considered via the formal complaints process, they must have been highlighted to the appropriate Council service through the service request process. By raising the issue as a service request initially, it allows us the opportunity to resolve the matter quickly and efficiently, so that you can get the service that you want.