Accessibility Toolbar Accessibility Statement

Welfare Rights Service


Update – Thursday 19th March 2020

In response to the situation with Covid-19 (Coronavirus), the Welfare Rights & Debt Advice Service will remain operational.
However, the service is working differently in order to protect the public and the workforce and during this period we will continue to provide the following services:
For cases which are currently open to us, we will continue to provide help and advice by telephone, email and letter. Your welfare rights officer will contact you if you have an appeal date scheduled.
We will continue to support residents in challenging benefit decisions but this will not include representation in person at appeal tribunal. We will still be able to provide support with appeals by written representation or by telephone hearing.
We will continue to provide support with hearings in the County Court for rent/mortgage arrears and evictions but this will not include representation in person. We will provide advice to residents by telephone or email and will help complete court applications to suspend warrant of evictions.
The freephone advice line for welfare benefits – 0800 074 9985 will be extended over 5 days between 9.30am and 12.30pm Monday to Friday. Any cases which need more detailed advice will be arranged at an alternative time to be delivered by phone or email.
There are a number of ways you can contact welfare rights and debt advice during this time:

You can also contact Citizens Advice on 0808 278 7805, Monday - Friday 9am - 5pm, by email  or access webchat via  to receive support. 

For people who live in Tameside

What does the Welfare Rights Service do?

We advise Tameside residents on a range of benefit and tax credit entitlements.

The advice given by the service is completely independent, impartial, confidential and free. We have no ties to benefit agencies or other interested parties.

The service recognises that individuals must make their own decisions, and that the role of the service is to give people the information they need to be able to exercise their rights.

What services do you offer?

Our services include:

- Undertaking casework
- Offering representation at appeal hearings
- Providing training
- Debt advice

How can I contact you?

You can request a service on-line at any time.

Alternatively you can phone us on the Benefits Freephone* Advice Line on 0800 074 9985 (Monday and Wednesday 9.30am – 12.30pm)

*Calls from some mobiles may be charged so check with your network provider. Alternatively, when you call you could ask us to call you back.

If you call our advice line, please have available your National Insurance number, details of your income and earnings (e.g. from benefits, tax credits, work and pensions), and details of all savings and capital you have.

We will allocate a named caseworker to you in those cases where we feel long term support is needed e.g. if you need representation at an appeal tribunal.

Other Services

Interpreter services can be arranged for people who have English as a second language.

For people who are restricted to their home through disability, a home visiting service can be arranged.

How we use your information

 Tameside Metropolitan Borough Council is committed to protecting your privacy when you use our services and works hard to make sure that the information you provide to the Council is used and protected in line with the EU General Data Protection Regulations (GDPR) and UK Data Protection Law.
To see our Privacy Notice which shows what information we collect, how we use it and who we share it with please visit our website Under each service there is more information about who we may share your information with and why.
We have a Data Protection Officer who makes sure we respect your rights and follow the law. If you have any concerns or questions about how we look after your personal information, please contact the Data Protection Officer at or by calling 0161 342 8355.

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