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Our Standards of Customer Service 2012-2013

 

Pest Control and Dog Warden

View Environmental Services' Service Standards

Service Standard Target
20011/12
Success
Rate
Target
2012/13

Pest Control Contracts

We aim to complete all Pest Control contract visits within agreed timescales.

100% 97.6% 100%

Pest Control Visits

We aim to carry out Pest Control Visits within 7 days (subject to peak demand June to September). 

We offer morning or afternoon visits and provide four specific appointment times (Monday to Thursday). We also work evenings and weekends during peak demands or in line with customer requirements.

100% 97.9% 100%

Priority Visits - Rats

Where your problem is one of rats in your dwelling we will respond as quickly as we can and within the same working day. Where rats are reported outside we will respond within 7 working days.

100% inside
100% outside
98.9% inside
98.72% outside
100% inside
100% outside

 

Other Key Achievements

In addition to the above we have introduced an 'on line' facility for Pest Control payment s booking appointments. All visits are carried out with discretion and our vehicles do not advertise the Pest Control service. The dog warden service is now provided in partnership with Animal Wardens Ltd. which has resulted in financial savings for the service.

The Cost Per Head of Population for the Pest Control and Dog Warden Service is £0.63

Contact Information
Contact by Post

Environmental Services (Pest Control)
Tame Street Depot
Tame Street
Stalybridge
Tameside
SK15 1ST
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