Environmental Services

 

Our Standards of Customer Service

Food Hygiene Rating Scheme (FHRS) | Customer Pledge | Customer Service | Service Standards | Complaints | How to Contact Us

Dear Customer

We are committed to giving all our customers the best possible service, and our achievements over the past year demonstrate this determination.

We have again produced an excellent performance against the Departmental and Individual Section Standards. This page tells you about our performance against the Standards over the last twelve months.

We are determined that we will continue to give you the high standard of service you are entitled to, and we hope that you will continue to remain a valued customer of Tameside MBC.
 

Food Hygiene Rating Scheme (FHRS)

We are participating in the National Food Hygiene Rating Scheme which is a Food Standards Agency and Local Authority partnership initiative to provide consumers with at-a-glance information about Hygiene Standards in food businesses found during planned inspections to help them make informed choices about where they buy and eat food.

Each food business will be given a numerical rating ranging from 0 to 5 where:

0 – means that urgent improvements are necessary
1 - means that major improvements are necessary
2 – means that improvements are necessary
3 – means that premises are generally satisfactory
4 – means that premises are good
5 – means that premises are very good
 

The ratings are calculated on 3 elements:

• How hygienically the food is handled – safe food preparation, cooking, re-heating, cooling and storage. 
• The condition of the structure of your premises – cleanliness, layout, lighting, ventilation and other facilities.
• How you manage and document food safety using a system such as ‘Safer Food, Better Business’ or ‘HACCP’.

Ratings for businesses in Tameside can be found at the following web link:

Food Standards Agency's food hygiene rating scheme .
 

Our Customer Pledge

1. Standards
   We will set standards that exceed statutory and corporate standards wherever possible.
2. Information and Openness
   We will provide clear and detailed information about our services.
3. Consultation and Involvement
   We will actively encourage involvement by seeking a wide range of views to improve our services.
4. Access and Choice
   We will provide a wide range of services and make them easily accessible to all, using new technology wherever possible.
5. Fairness
   We will treat all customers with fairness, privacy and dignity; paying particular attention to those with special needs.
6. Putting Things Right
   We will do our utmost to put right any failures or problems highlighted through our complaints procedure or other means.
7. Value for Money
   We will provide best value for taxpayers and customers.
8. Improvements
   We will strive to continually improve our service.
9. Working with Others
   We will work with a range of other service providers to create overall improvements for customers.
10. Provide User Satisfaction
    We will demonstrate that users are satisfied with the quality of our service.

 

Our Standards of Customer Service

These Standards are set by the Head of Environmental Operations and Head of Environmental Enforcement. They are monitored on a quarterly basis to make sure we meet our targets. If we fail to meet our targets we will introduce measure to remedy any failures.

If you are unhappy with any aspect of our service or wish to make any comment on the service you have received please contact us using the details below. We are determined to sort out your problem to your total satisfaction.
Sharon Smith, Head of Environmental Services
 

Service Standards

• Environmental Protection
• Pest Control and Dog Warden Section
• Bereavement Services
• Licensing Section

 

Complaints

You can contact us to make a complaint by using the details at the bottom of this page.

Further information about our complaints policy is here. 

How We Can Help

• Information Booklets
  We have a variety of information booklets which you may find helpful. To find out more about these booklets, or to ask for a copy, just phone us on 0161 342 8355. We can also provide this information in braille, large print or on audio tape upon request.
• Pull Out and Return Service
  The Recycling Section operates a 'Pull Out & Return' Service for disabled residents. Please tell us if you are unable to put your bin out for collection. An officer will call to discuss how we can help.
• Home Visits
  If you are unable to visit the Council Offices and would like to speak to a member of staff in person we can arrange a home visit.
• Security
  All staff wear name badges and will show their identification card. If you are in any doubt please telephone us before admitting any person to your home.