Service Charter - Road and Footpath Maintenance
Road and Footpath Maintenance
Our Service Charter for this area is as follows:
The Council has a responsibility to keep the roads and footpaths safe to use.
We will:
- Inspect each street at least once every year to identify any problems
- Repair any dangerous defects found within 24 hours
- Send a 'Find and Fix' team into all adopted streets, on a planned route, to repair minor defects found.
- Assess all defect reports and repair serious defects within 14 days
- Any reports where repairs are not undertaken within 14 days will be added to on-going maintenance programmes and re-assessed in the annual cycle
- Clear out roadside grids at least once a year
- Start "gritting" major roads when snow fall or heavy frost is forecast
- Weed spray twice per year with safe chemicals
- Keep the grass short
| National Classification: | (Local) | (Local) | 2 | 3 | 4 | 1a | 1 | B |
| Footways | Strategic Roads |
Main Distributor |
Secondary Walking |
Link Footway |
Local Access Footway |
Prestige Walking Town Centre |
Primary Walking |
Cycle Tracks/ Trails |
| Frequency of Inspection: | 3 Months | 4 Months | 6 Months | 9 Months | 12 Months | Monthly | Monthly | 6 Months |
| National Classification : | 2 | 3a | 3b | 4a | 4b | (Local) | A | |
| Carriageways | Strategic Roads |
Main Distributor |
Secondary Distributor |
Link Roads |
Local Access Road |
Town Centre |
Cycle Tracks/ Trails |
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| Frequency of Inspection: | 3 Months | 4 Months | 6 Months | 9 Months | 12 Months | 1 Month | 6 Months | |
You can help us by:
- Notifying use of problems/defects - use our online reporting system
- Taking care not to block roadside grids - for example by swilling out concrete mixers
- Keeping trees and hedges trimmed to avoid overhanging
- Reporting any damage, vandalism or theft
- Not damaging footways by parking on them
- Not obstructing footways with commercial displays
We do not:
- Repair water leaks - please report to United Utilities
or telephone United Utilities Customer Services on 0800 330033. Any concerns about discoloured or contaminated water in your house should also be reported to North West Water - Repair damage caused by Cable TV - Please report to Cable and Wireless or telephone Cable and Wireless Customer Services on 0345 114455
- Look after the Motorways - please telephone 01925 282001
- Repair damage to Bus Shelters - please report to GMPTE
Road Winter Damage Repairs 2011/12
View information on Tameside MBC's Road Winter Damage Repairs 2011/12.
If you are unhappy
If you have had recent dealings with us and did not receive this level of service or are unhappy with the content of the above statement please let us know by making a complaint online
You can contact us by:
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 Send us a Message |
 Tameside MBC Council Offices Wellington Road Ashton under Lyne OL6 6DL |
 0161 342 8355
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 0161 342 2398
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 0161 342 2283
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 Visit any Customer Service Centre or In Touch Centre
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Page last updated: 7 October 2011