Accessibility Toolbar Accessibility Statement
A-Z

Eligibility for Open+ Status

 
  1. Policy Statement 
    Tameside Metropolitan Borough Council is keen to ensure as many library members as possible are able to access the library not only during hours when staff are present but also during Open+ operating hours. However, there is a need to ensure that libraries offer a safe venue for all to freely enjoy and therefore careful consideration will be given to all those requesting access during Open+ operating hours.

     
  2. Eligibility Criteria
    There are certain eligibility criteria that will apply for those wishing to apply for access during Open+ operating hours.  These include:

     
  • Full Tameside Library membership - Join the Library
  • 16 years of age or over
  • No incident forms recorded on their membership as specified in the Code of Conduct
  • Accept and agree to the terms of the Customer Agreement (0.35MB)
  • Undergo a thorough induction process and sign an induction checklist with a member of library staff. 
     
  1. Conduct in Libraries 
    There is an expectation that people will use the library in an appropriate manner to ensure a non-abusive, safe and friendly environment for all.   When this does not happen the Library Service has a set of Bye Laws which regulate the use of libraries and an Acceptable Use Policy that customers are required to accept prior to using a public PC.  Should behaviour become unacceptable an incident is logged and appropriate action taken as detailed in the Code of Conduct
     
    Any library member who has been issued with a written warning and not made any representations or the warning has been upheld will not be eligible to access the service during Open+ operating hours.  Such members will however be entitled to access during staffed operating hours.
     
    Upon expiration of a written warning a library member can apply to access library venues during Open+ operating hours.  Eligibility conditions as detailed in Section 2 will apply.

     
  2. Removal of Open+ eligibility 
    Open+ eligibility will be reviewed for any library member displaying unacceptable behaviour in contravention of the Code of Conduct or the Customer Agreement.
     
    Staffed Operating hours
    Should an incident occur in staffed operating hours, an incident form as detailed in the Code of Conduct will be completed and submitted to senior library managers. Open+ eligibility will be suspended immediately until a final decision is made.
     
    Relevant action as detailed in the Code of Conduct will be undertaken. If the warning/ prohibition is upheld following consideration of any representations or no representations are made, eligibility to access Open+ hours will be removed.
     
    Open+ Hours
    Should a library member display activity during Open+ access which contravenes the Customer Agreement or is deemed to be inappropriate and poses a risk/nuisance to other library users their eligibility will be reviewed.
     
    Access during Open+ hours will be immediately suspended until a final decision is made. A letter will be sent to the library member with details of the activity and a determination on the outcome.  This will be either a warning that any repeat of the behaviour may result in prohibition from using the library service or an immediate prohibition.
     
    The library member will be offered a 7 day period in which to make representations in accordance with the Code of Conduct.  If the warning/prohibition is upheld following consideration of any representations or no representations are made eligibility to access during Open+ hours will be removed. 

     
  3. Re-instatement of Open+ Eligibility 
    Following expiration of a prohibition or a written warning the customer will be allowed to apply for Open+ eligibility providing they satisfy the eligibility conditions as detailed in Section 2 of this document.