Accessibility Toolbar Accessibility Statement

Children's Social Work Teams


Who are we?

Welcome to Children’s Social Work. We realise that your involvement with the service can often come at a difficult time, often when families are experiencing problems. Our staff recognise this and offer support to children, young people and parents in the most sensitive way possible.

We are a professional team of registered social workers who offer support to children and families who are in need of social work support.

What happens when we are involved with you?

Either you, or someone else on your behalf, may contact Tameside Public Service’s y hub to ask for help with some difficulty you are having which affects your child (or children). Professionals in the hub will listen to your problem and where possible offer immediate advice about which agency or service may be able to assist you.

In some cases the Public Service’s hub will decide a social worker needs to support you and will then arrange for a social worker from our duty team to undertake an assessment, so that we can look at what your child needs in more detail. We can then decide, and agree with you, what action should be taken to help support you and your children.

Do we always carry out an assessment?

Sometimes the Public Service’s hub will work with you to provide more appropriate support and service and there will be no need to carry out a social work assessment.

Where it is agreed a social worker is needed to support you, we will usually undertake an assessment.

We are here to listen and help as much as possible.

Why do we want to help?

We are a service that is here to support children and their families where children are identified as requiring the support of a social worker. We always seek to offer preventative support to children and their families, in partnership with parents to promote the child’s welfare and ensure parents and where necessary the wider families, are able to meet their children’s needs.

The Children Act 1989 lays a duty on the Local Authority to make enquiries into any allegations concerning children of:

  • Physical abuse
  • Neglect
  • Emotional abuse
  • Sexual abuse ,including Child Sexual Exploitation

We work together with children, young people and their families to ensure that we have a complete picture of the problem so that we can offer the right support. We aim to keep families together by providing back-up and support to prevent problems getting too big. We realise everyone has strengths and skills and we will help children, young people and families build on these.

What is a Child and Family Assessment?

A child and family assessment will always be completed by a social worker. The assessment involves collecting information about your child and your family's strengths and difficulties from various sources. We will ask other professionals such as Teachers, Doctors and Health Visitors for information so that we have a full picture of your situation. We will want to find out more about:

  • The developmental needs of the child
  • The parenting capacity of the child's carers
  • Support that is available to the family including consideration of the family environment.

We believe that every family has strengths and the assessment will look at these as well as the difficulties. We will work with you, involving you in our discussions and in any decisions which need to be made. There will be very few exceptions to this. You will usually be given a copy of your assessment when it is completed.

A child and family assessment takes between 1 - 45 working days to complete.

If it is felt you need support we will agree a plan with you - this will detail clearly how all the agencies involved with you and your child will work with you to help you address any difficulties you may be experiencing.

What about confidentiality?

Sometimes it is necessary to share personal information with other organisations to allow us to work together to provide the best service for you.

We follow strict rules about confidentiality. These tell us about what personal information we can collect and how and when we can share this information with other organisations.

We will usually speak to you and ask your permission to the sharing of necessary personal information as part of our work with you.

What standards do the Teams work to?

The Government sets standards that Children's Social Work has to meet. These include:

  • The child and family assessment must be completed within 45 working days.
  • You are usually entitled to have a copy of your assessment.
  • You will be given clear information about the services which are available as a result of your assessment.
  • Children are at the centre of our work, their wishes, views and voice will be heard and will inform our assessment and plan
  • Social workers must work in partnership with parents

How can we work with you?

We want to work in partnership with children, young people and families. Listening to your views is very important. User groups, questionnaires, focus groups are ways of helping us to find out what you want. We will then try to take in to consideration your views when planning services.

How to contact the appropriate Children's Social Work Team

Our social care teams now form part of a multi-agency service called the Public Service Hub.  If you are concerned about the welfare of any child or young person please contact the Public Service Hub on Telephone Number0161 342 4101.

Children’s Area Social Work Team:
AddressAcre Street, Denton M34 2BW
Telephone Number 0161 342 4477
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Fostering and Adoption Social Work Team:
AddressDenton Centre, Acre Street, Denton, Tameside, M34 2BW
Telephone Number 0161 342 4312 / 0161 342 4164
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Open: Monday to Wednesday 8.30am - 5.00pm, Thursday 8.30am - 4.30pm, Friday 8.30am - 4.00pm.